How we handle your information

Who we are

A&J Property Maintenance Solutions provides property maintenance services across Portsmouth, Southampton, Bournemouth & Guildford. If you have questions about this policy, contact us at Klontian12@gmail.com or call 07378 571162.

What information we collect

When you use the site, chat assistant, quote form, phone links or email links, we may collect:

• Your name, phone number, email address, postcode or area.
• Details about the job you want quoted.
• Photos you upload through the chat to help us understand the work.
• The conversation you have with the website assistant.
• Basic technical information needed to run the website, such as session cookies and server logs.

How we use it

We use your information to respond to enquiries, prepare quotes, arrange visits, manage customer communication, improve the website and protect the site from spam or abuse.

Chat assistant and uploaded photos

The website assistant collects the details you provide and emails them to the business so we can follow up. If you upload photos, those photos may be included with the enquiry email.

Cookies

This site uses essential session cookies so the chat can keep track of the current conversation. These cookies are used to make the website work and are not used for advertising.

Who we share information with

We do not sell your information. We may use trusted service providers to operate the website, process chat messages, send enquiry emails, host the site and manage customer communication. These providers only process information for the purposes of running the service.

How long we keep information

We keep enquiry details for as long as needed to respond to you, provide a quote, carry out work, keep business records and deal with any follow-up questions. You can ask us to delete your enquiry information where we no longer need it.

Your rights

You can contact us to ask for a copy of the personal information we hold about you, to correct it, or to ask us to delete it where appropriate. Email Klontian12@gmail.com.

Changes to this policy

We may update this policy from time to time. The latest version will always be shown on this page.